1. Information We Collect

We collect personal data including:

• Name, phone number, email address
• Artisan service details and profile
• Reviews and messages
• Location data (with permission)
• Payment transaction data (via Paystack or similar)

2. How We Use Your Information

We use your data to:

• Connect users with service providers
• Verify identities
• Provide customer support
• Improve service quality
• Prevent fraud and abuse
• Comply with NDPR and other legal obligations

3. Data Sharing

We may share limited data with:

• Payment processors (e.g. Paystack)
• Law enforcement (when legally required)
• Admins and moderators (for review and dispute purposes)

We do not sell user data to third parties.

4. Data Storage and Security

Data is stored securely on Firebase and is encrypted at rest and in transit. We take reasonable measures to protect user data from unauthorised access.

5. Your Rights Under NDPR

You have the right to:

• Request access to your data
• Ask for corrections
• Withdraw consent
• Request deletion (subject to applicable laws)

To exercise your rights, contact: support@email.com

6. Cookies and Tracking

We may use cookies or analytics tools to improve user experience. You can opt out through your browser settings.

7. Data Retention

We retain your data as long as your account is active or as needed for legal/business purposes.

8. Changes to This Policy

We may update this policy occasionally. We will notify users by email or app notifications.

9. Contact Us

For questions or concerns, email us at: support@email.com
Or write to: [Sabi Well Company Address, Lagos]